Privacy Policy | Altura Capital

La Financière Altura Capital (“La Financière Altura Capital”, “we”, “us” or “our”) places great importance on protecting the personal information of its clients, employees, and partners. We recognize the importance of respecting privacy and safeguarding the personal information we collect, use, disclose, and retain, whether directly or through authorized third parties.

This Privacy Policy (the “Policy”) is intended to inform you of how La Financière Altura Capital collects, uses, discloses, and protects your personal information, in accordance with applicable privacy laws, including the Act Respecting the Protection of Personal Information in the Private Sector (Quebec) and PIPEDA (Canada).

1. Collection of Personal Information

In the course of our credit analysis, verification, and correction activities, we may collect the following types of personal information:

Identification information (last name, first name, date of birth, address, telephone number, email address, copies of identification documents, etc.);
Credit information (credit history, debts, collections, judgments, bankruptcies/consumer proposals, active and inactive accounts, financial institutions, creditors, payments, etc.);
Information required to verify accuracy with credit reporting agencies such as Equifax;
Payment information (billing address, proof of payment, etc.);
Technical information collected during visits to our website (IP address, browser type, pages visited, cookies, etc.).

If you provide personal information about another individual, you must have obtained that person’s prior consent before providing it to us.

Our services are not intended for individuals under the age of 18. No information relating to a minor should be provided without the consent of a parent or legal guardian.

2. Use of Personal Information

Your personal information is used solely for the purposes for which it was collected, including to:

Analyze and verify the accuracy of your credit files;
Identify errors or inconsistencies in credit reports issued by Equifax;
Carry out the necessary steps to correct your credit file, with your consent;
Communicate with you regarding the progress of your file and our services;
Manage billing, payments, and client records;
Comply with our legal and regulatory obligations;
Improve the quality of our services and our website.

We do not collect or use your personal information for purposes other than those described above, unless authorized or required by law, or with your express consent.

3. Disclosure of Personal Information

La Financière Altura Capital undertakes not to disclose your personal information to third parties without your consent, except in the following cases:

To credit bureaus (such as Equifax or TransUnion) as part of the verification and correction process of your information;
To partners or service providers (e.g., IT services, accounting, data hosting) when necessary to provide our services;
To legal or regulatory authorities, when required by law.

When third parties have access to your information, we require by contract that they comply with equivalent standards of confidentiality and security.

4. Retention and Destruction of Personal Information

We retain your personal information for a minimum period of five (5) years or in accordance with legal requirements. Once this period has elapsed, the data is securely destroyed or anonymized. Your information are stored on servers located in Canada.

5. Your Rights

In accordance with applicable laws, you have the following rights:

To access the personal information we hold about you;
To request the correction of incomplete, inaccurate, or erroneous information;
To request the deletion of your personal information, where permitted by law;
To withdraw your consent to the use or disclosure of your information, subject to our legal obligations.

6. Security of Personal Information

La Financière Altura Capital implements rigorous physical, technological, and administrative measures to ensure the security and confidentiality of your personal information, including:

Restricted access to our offices and computer systems;
Secure data transmission (encryption, firewalls, strong passwords);
Staff training on personal information protection;
Regular monitoring and updating of our security systems.

7. Contact Us

For any questions, complaints, or requests regarding this Policy or the management of your personal information, please contact:

Privacy Officer
La Financière Altura Capital

102-6385 3e Avenue Est, Québec, G1H 3K9

jf@alturacapital.ca

1-844-666-0015

8. Changes to the Policy

La Financière Altura Capital reserves the right to modify this Policy at any time and without prior notice. Any updates will be published on our website, along with the effective date.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

Last updated: November 2025